Terms of service.
Terms of Service, Limited Liability, and Confidentiality Agreement
Last Updated: November 1, 2024
1. Acceptance and Binding Agreement
By engaging Brando's Auto Care ("Company," "we," "us," "our"), you ("Client") enter into this legally binding agreement. Services will not commence without explicit acceptance of these terms.
2. Elite Vehicle Service Acknowledgment
Client expressly acknowledges:
High-value vehicle service carries inherent risks
Pre-existing conditions may affect outcomes
Factory defects may exist in new vehicles
Prior service attempts may impact results
Even proper techniques may reveal underlying issues
3. Comprehensive Limited Liability
Client explicitly agrees Company's maximum liability shall not exceed:
Direct cost of specific service provided
Market value of affected area only
Documented pre-service value
Company bears no liability for:
Pre-existing conditions
Factory imperfections
Paint/clear coat irregularities
Previous service damage
Undisclosed modifications
Environmental damage
Consequential damages
Diminution in value
Lost time/use
Third-party claims
Future maintenance issues
4. Mandatory Vehicle Documentation
Prior to service:
Professional multi-point inspection
Digital photo documentation
Paint thickness measurements
Condition report signed by both parties
Disclosure of all known issues
Documentation of modifications
5. Service Authority and Discretion
Company maintains absolute right to:
Refuse any service
Terminate work if safety/quality concerns arise
Adjust methods based on professional judgment
Decline requests that risk vehicle integrity
Stop work if undisclosed conditions found
6. Confidentiality and Non-Disparagement
Both parties agree to:
Maintain service details confidential
Resolve disputes privately
Avoid public disparagement
Submit to mediation before legal action
Honor mutual reputation protection
Client agrees not to:
Post negative reviews without allowing remedy
Share misleading service information
Publish private communications
Damage Company's reputation
7. Elite Service Expectations
Client understands:
Premium service requires time
Quality cannot be rushed
Estimates may adjust with conditions
Results depend on vehicle care
Maintenance guidelines must be followed
8. Payment and Cancellation
Non-refundable booking deposits
Payment in full before release
72-hour cancellation requirement
Premium time slot protection fees
Storage fees after 48-hour completion notice
9. Legal Framework
Binding arbitration required
California law governs
Legal fees to prevailing party
Class action waiver
30-day notice before legal action
Venue in California courts only
10. Property Protection
Comprehensive security systems
Limited access facility
Professional insurance coverage
Climate-controlled environment
Secure key management
11. Service Documentation
Company reserves right to document:
Before/after condition
Process photos
Quality control checks
Service verification
Training materials (with consent)
12. Intellectual Property
Company retains all rights to:
Service techniques
Process documentation
Marketing materials
Training content
Proprietary methods
13. Warranties and Disclaimers
No express warranties unless written
Results dependent on maintenance
Factory warranties preserved
Proper care instructions provided
Service documentation maintained
This agreement represents complete understanding between parties. No verbal modifications accepted.
By proceeding with service, Client certifies:
Full authority to authorize work
Understanding of all terms
Acceptance of limitations
Agreement to conditions
Capacity to contract
Contact for written inquiries only: brandosautocare@gmail.com